Frequently Asked Questions About Defined Contribution (401k, 403b) Plans

Questions












Answers

What if I need to update my personal contact information?
Contact your company’s HR benefits administrator.



What if I have forgotten my User ID or Password
Please visit www.myaccount24.com and click on "Forgot User ID or Password?", or click here.



What if I have never used my User ID or Password?
Please visit www.myaccount24.com and click on "New Web User?", or click here.



How do I reset my PIN number if I do know it?
Once you have logged into your myaccount24 webpage, on the top menu click on Personal Profile, then on the left hand task bar click on Password Change.
Or you can call 1-866-469-3765 and Press 1.



Where can I find information about distribution options from my account?
Please call 1-866-469-3765 and Press 4.



Where can I find information about the status of my distribution?
Please call 1-866-469-3765 and Press 2.



How do I get information about rolling over my account into an IRA or other account?
Please call 1-866-469-3765 and Press 4.



How do I talk to someone about the investments in my plan?
Please call 1-866-469-3765 and Press 3.



How do I change the percentage I am deferring from my paycheck?
Contact your company’s HR benefits administrator.



How do I stop contributing to my retirement plan?
Contact your company’s HR benefits administrator.



How are mutual fund investments selected for my plan?
Fund selection is a result of a collaborative effort by senior executives of your firm and financial advisors selected by your employer.



Actuaries. Consultants. Administrators.